New York
09:32 pm

03:32 am




Operations Manager


As Operations Manager in our New York studio, your primary responsibilities are to 1) coordinate and deliver a first-class in-studio employee and visitor experience and 2) provide administrative and project support to the broader Operations and Leadership teams. At AREA 17, we value kindness, rigor, courage, curiosity and a certain ‘je ne sais quoi’, and as Operations Manager, you are the embodiment of these values.

In your role, you serve as a true collaborator, working closely with all disciplines to provide support that increases efficiency and effectiveness for all within the studio. Your steady hand working with people and process paired with creative problem solving underlines your ability to empower the individuals and teams that surround you to do great work and live great lives.

Your experience should show us that you…

  • have supported a digital agency or other creative office environment and enjoy working with others and supporting them to do their best work.
  • are a passionate collaborator and empathetic professional. You believe open communication and a smile can go a long way and you believe building relationships with the people around you is important to accomplishing your work.
  • are an adaptable and creative problem solver. You thrive in an environment where no day is the same, which means you understand urgency and can easily adjust your prioritizations.
  • take pride in a detail-oriented and thorough administration of your duties and believe that process has the power to make good work great work.
  • are a self-starter who seeks opportunities to make the environment around you the best it can be. For big tasks and small tasks alike, you don’t wait to be instructed to get your work done. You know when to ask questions, and when to apply your curiosity and empathy to execute and constantly refine processes that make an office run.
  • Above all, you are a team player with excellent verbal and written communication skills, who thrives in a supporting role and shows rigor, curiosity, and proactiveness to foster a world-class team.

Key responsibilities

As the Operations Manager, your responsibilities are divided in three segments: Studio Operations, People Operations and Business Operations. Your main responsibilities lie within Studio Operations. In addition to managing facilities of our studio and running daily office operations, you work closely with the rest of the Operations team and Leadership in providing a top-notch experience for our employees, candidates and guests.

Studio Operations

This being your main area of focus, you are working closely with the rest of the Operations team in maintaining a professional, fun, functional and safe studio environment.

This includes the following responsibilities:

  • You ensure studio is fully stocked with all necessary supplies to do work (kitchen, office, electronics)
  • You keep track of our vendor schedule – including routine maintenance and repairs such as IT, cleaners, garbage removal, exterminators, and when necessary, building management.
  • You perform reception duties by greeting and assisting guests, sorting mail, answering the main phone line and sorting generic inbound emails.
  • Administer and track company property including software accounts, company property (keys, access codes, desks, computers)
  • Coordinating team building activities, recognition programs, happy hours, and in-house events.

People Operations (HR Admin & Recruitment)

As Operations Manager, you support the People Operations Director with delivering a great experience for both candidates, new joiners and current employees alike. You are a key point of contact for both candidates and employees and have an intrinsic motivation to create a great workplace.

This includes the following responsibilities:

  • You navigate different calendars and conflicting timeslots as you organize and schedule interviews for the hiring team and the candidate
  • You are the welcoming face of AREA 17 for candidates. You make sure they feel welcome and at ease going into their interviews
  • You research and help prepare recruitment events, both in-studio and externally
  • You support and help out with any ad hoc recruitment tasks, like preparing scorecards, updating profiles, drafting briefings for the team and staying in touch with candidates and the hiring team
  • You assist with HR-related admin matters, like updating information, researching benefit options and drafting and sending out surveys
  • Together with the Operations team and Discipline leads, you help prepare and schedule the onboarding experience for a new joiner
  • Provide support as needed for candidate and internal communications
  • Coordinate administrative set up for new employee and contractor onboarding, in partnership with Operations Directors

Business Operations

You support a productive Operations team through proactive operational management and administrative support.

This includes the following responsibilities:

  • You assist with new client procurement and project set up, ensuring that timing, budget, and team details are accurate across internal materials and tools
  • You book client and cross-office travel. Ensure budget parameters and expense policies are followed as directed by Finance and Leadership.
  • You research vendors or services that would improve office operations as directed.
  • Ensure operations tools are up to date with the most accurate company-wide information (time off, company closures, titles, etc.)

The Operations team

The Operations team is comprised of three elements — People & Talent Operations, Business Operations and Studio Operations. Fundamentally and functionally, our team is the backbone to our business practices. At AREA 17, our mission is to make great work and live great lives. As such, our client teams are responsible for making great work and our Operations team upholds our mission to live great lives. We do this through an approach centered around empathy, craft, and rigor.

AREA 17 is a digital product agency

As a company, we value arts and culture, education and design, free expression and social progress. With a commitment to design excellence and engineering performance, we create brands and digital products for acclaimed museums, academic institutions, design organizations, and editorial platforms in the public and private sectors, as well as innovative start-ups, brands, nonprofits, and philanthropies.

Benefits of working with AREA 17

At AREA 17, we believe making great work and living great lives are inextricably linked—and must work synchronously to achieve harmony. In crafting our benefit programs, we emphasize our employees’ wellness and offer competitive packages including medical, dental, and vision plans with low or no deductible; robust flexible PTO allowance; 401k; paid family leave; and subsidized transit benefits to name a few.

We are an equal opportunity employer

We are committed to building and maintaining a diverse staff, and recognize that our continued success depends on hiring and retaining high-quality, creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist for all employees – we invest in each member of the team to develop, grow and advance, individually and as a team.

AREA 17 does not discriminate on the basis of race, color, religion, national origin, sex, age, marital status, sexual orientation, handicap, and/or disability, veteran status, or any other protected category under federal, state or local law.